Frequently Asked Questions (FAQs) – Habibi Mart
1. General Questions
Q: What is Habibi Mart?
A: Habibi Mart is a UAE-based eCommerce store offering a wide range of products, including beauty and personal care, digital gadgets, health and wellness, kitchen, home essentials, and more.
Q: Do you have a physical store?
A: No, we operate as an online store, ensuring convenience and fast delivery across the UAE.
2. Ordering & Payment
Q: How do I place an order?
A: Simply browse our website, add your desired products to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We offer secure payment options, including Cash on Delivery (COD) and online payment methods for a hassle-free shopping experience.
Q: Can I cancel my order after placing it?
A: Orders can only be canceled before they are processed for shipping. Please contact our customer support as soon as possible.
3. Shipping & Delivery
Q: Do you offer fast shipping?
A: Yes, we ensure fast shipping across the UAE, with most orders delivered within 1-3 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS to monitor its status.
Q: Do you offer international shipping?
A: Currently, we only deliver within the UAE.
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused and unopened products in their original packaging.
Q: How do I request a return or refund?
A: Contact our 24/7 customer support team with your order details, and we will guide you through the process.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after the returned item is received and inspected.
5. Product Quality & Guarantee
Q: Are the products on Habibi Mart original and high quality?
A: Yes! We guarantee 100% quality on all our products, ensuring authenticity and customer satisfaction.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective product, contact us immediately, and we will arrange a replacement or refund.
6. Customer Support
Q: How can I contact customer support?
A: You can reach us via:
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WhatsApp: [Your contact details]
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Email: [Your support email]
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Live Chat: Available 24/7 on our website
Q: Do you have a warranty on your products?
A: Warranty availability depends on the product. Please check the product details or contact support for more information.
